Need a hand with Nomi?

Check your network connection, make sure the app is updated to the latest version, then try signing in again. If it still doesn't work, try signing out of your Google/Apple account on your device and signing back in.

This usually happens when your network is unstable right as the app opens. Make sure your device has a stable internet connection, especially the first time you open the app after installing or updating.

Shoot in good lighting, lay the receipt flat, and fit the whole thing in frame — avoid blur or cut-off corners. You can also pick an existing photo from your library or upload a PDF instead of shooting directly.

Before saving, you can always review and edit the amount, merchant, category, or date. Nomi remembers your correction so the next scan for the same merchant is more accurate.

Premium unlocks unlimited scans plus other advanced options in the app, billed monthly or yearly through the App Store (iOS) or Google Play (Android).

Cancellation is handled directly through your Apple or Google account settings — Nomi can't cancel it on your behalf. In the app, go to Settings and tap "Manage subscription" to jump straight to Apple's management page.

Open the Premium upgrade screen in the app and tap "Restore purchases", then sign in with the same Apple or Google account you originally used to buy the plan.

Go to Account → Settings → Delete Account. If you have an active Premium subscription, cancel it through Apple/Google first — deleting your account in Nomi does not automatically cancel the subscription on the App Store/Google Play.

Scanned documents are kept for the period you choose in Settings (7 days, 20 days, or unlimited with Premium). Account and expense data is kept until you request deletion. See details in the Privacy Policy.